Shipping & Refunds
We want your order to arrive safely and exactly as expected. Please read the information below regarding shipping, personalised items and refunds.
Shipping Address Changes
If you need to change the shipping address for your order, please contact us as soon as possible at hello@theblanksociety.com with your order number and updated address.
We can only change the address before your order has been dispatched. Once your order has been shipped, we are unable to alter the delivery address. If you have provided an incorrect address, please contact Australia Post directly for assistance.
Returned to Sender
If your parcel is returned to The Blank Society because an incorrect shipping address was provided, the parcel was not collected, or delivery was otherwise unsuccessful due to information provided by the customer, additional postage may apply to resend the order.
Any additional shipping costs will be the responsibility of the customer before the parcel is resent.
When Your Order Arrives
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective, incorrect or with an issue relating to the embroidery, please contact us at hello@theblanksociety.com with:
- Your order number
- A description of the issue
- Clear photos of the item and the issue
Please contact us as soon as you notice an issue so we can investigate it promptly with our packing team and/or shipping provider.
We may ask for additional information or photos to help us assess the issue.
Nothing in this policy is intended to limit your rights under the Australian Consumer Law.
Personalised & Embroidered Items
Because embroidered items are personalised specifically to your order, we cannot offer refunds or exchanges simply because you have changed your mind or no longer like the design after it has been embroidered.
Before embroidery begins, we recommend carefully checking that the logo, spelling, colours, sizing and design supplied to us are correct.
Once you have provided and approved your logo/design, you are responsible for ensuring that the design is suitable for embroidery.
If There Is an Issue With Your Embroidery
If there is a genuine issue with the jumper itself or the embroidery/stitching, please contact us and we will assess the issue and work with you on an appropriate resolution, which may include a replacement or refund where applicable.
We do not accept responsibility for dissatisfaction with the appearance of a logo where the logo/design has been supplied or approved by the customer and has been embroidered as requested.
Please note that embroidery is a stitched product, so the finished result may have slight differences from the original digital artwork due to the nature of embroidery and the fabric being used.
Need Help?
If you have any questions about your order, shipping or an issue with an item, please contact us at:
We’re always happy to help. 